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Free Repair Service

If your bag needs some repair, you can post it to us ( customer's expense). We will then repair and post it back to you at our expense.


Storage & Cleaning

Spot Cleaning

Use a soapy cloth with disinfectant to dab clean stains on the outside, and then dry your bag to avoid it staying damp and getting mouldy. If spills have occurred on the inside you can completely wet and clean the inside of your bag with soapy disinfected water and rinse by hosing.Do not scrub over any printed logos or designs as this will damage the designs.

Storage & Cleaning

All bags must be stored inside in a non-humid, cool and well-ventilated, dry environment out of sunlight. This will protect your bags from UV fading and mould.

What we do not cover

Our warranty does not cover damages that result from accidental or intentional misuse or abuse of the product. It does not cover the normal wear and tear or damages such as abrasion, scratches, fading or overloading of the bag where zippers are forced shut. It does not cover products that have been worn and used incorrectly.