Shipping Method
We offer 5 shipping methods of delivery from our headquarter in China.
Does my order qualify for free shipping?
Orders over $200 qualify for free Standard Shipping.Toon Tree defines Standard Shipping as SpeedPak & 4PX Express services depending on the weight and size of the items ordered and the shipping address. The free shipping offer is valid for addresses located within China.All international shipping are excluded from the free shipping offer. The offer is subject to adjustment due to returns, cancellations, and exchanges. Toon Tree is not responsible for shipping delays caused by incorrect addresses, inclement weather, email or computer malfunctions, or any other causes beyond our control.
Has my order shipped?
When your order ships you will automatically receive an email alert. If you haven’t received a shipping confirmation email you can always login into your account to check your order status or click the “View your order” link in your original order confirmation email.
How do I get my tracking number?
The tracking number for your order will be available on the order status page once your order ships. You can access the order status page via the “View your order” link included in your order confirmation and shipping confirmation emails.
Do I have to pay sales tax?
Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout. Tax-exempt individuals and entities can request tax exempt status by providing a valid tax-exempt certificate prior to ordering. Please note that the billing or shipping address on any orders must match the address on the tax-exempt certificate.
When will my back order ship?
Although we try to maintain inventory on all products in our fulfillment centers, occasionally an item will be back ordered. Normally, the product will become available within a week. You will receive a shipping confirmation email as soon as the product ships.
Can I change my shipping address?
If you entered an incorrect delivery address, please get in touch with our customer service team as soon as possible. We will do our very best to fix it up before your order is dispatched. Unfortunately, if your order has already been dispatched it may be too late.However, if your order is returned to us, we will happily redeliver it to your correct address. Depending on your location additional delivery fees may apply.
Is a signature required for shipment delivery?
Most orders do not require a signature to be delivered, however, if the order total exceeds $1000 (USD) a signature is required for delivery.